Frequently Asked Questions
Discover everything you need to know about your TOTEME experience.
What is TOTEME's shipping policy?
We offer complimentary express shipping on all orders over $300. Orders are typically processed within 1-2 business days and delivered via our premium courier partners.
How do I process a return or exchange?
You can return your items within 14 days of receipt. Please ensure products are in their original condition with all tags attached. Use our online portal to generate a prepaid return label.
Where are TOTEME products manufactured?
Our collections are designed in Stockholm and crafted by expert artisans across Europe and Asia, prioritizing high-quality materials and ethical production standards.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and Klarna for flexible financing.
How can I find my correct size?
Each product page features a detailed size guide and fit notes. Our pieces generally follow European sizing; if you are between sizes, we recommend checking the specific garment measurements provided.
Are duties and taxes included in the price?
For most international destinations, duties and taxes are calculated at checkout and included in the final price so there are no additional fees upon delivery.